FAQ
What do you do?
We provide services according to each client's circumstances and the scope of the requested service.
Our approach is based on four principles that ensure you receive dependable support tailored to your Needs.
Every case is different. We take time to understand your situation before identifying the appropriate service and the information or documents you may need.
Our services include:
• Immigration and settlement support
• British citizenship and naturalisation applications
• Refugee support
• Family reunion and related applications
• Welfare benefits support
• Council and local authority services
• Application and form preparation
• Document checking and administrative support
We explain procedures and requirements in clear language to help you feel confident and informed about what to do next. We handle each case with care and attention to detail. We aim to make our services accessible to individuals and families from different backgrounds, ensuring everyone feels included and supported. We treat every client with dignity and respect, regardless of their circumstances or background.
Do you support individuals and Families?
QAF works with people from different communities and backgrounds, including refugees, migrants and individuals navigating UK immigration and government services.
We understand that official procedures can be difficult, particularly if English is not your first language or if you are unfamiliar with the UK system.
Our role is to provide practical support and help you understand the process you are dealing with.
Are you IAA regulated?
QAF is committed to providing its services within the appropriate professional and regulatory framework. We provide our services within our scope and in accordance with each client's circumstances.
Where a matter requires assistance outside our scope of services, we recommend that you seek help from an appropriately qualified professional.
What areas do you cover?
QAF is based in the Northeast of England and supports clients locally and remotely. We support clients across Newcastle, Gateshead and the wider Northeast. We also provide services online.
Do you offer online consultations?
Yes. We support clients remotely and provide services online where appropriate.
How much does a consultation cost?
The cost of a consultation depends on the service required and the circumstances of the case. Please contact QAF with a brief description of your situation so we can identify the appropriate service and share the applicable cost.
Can you help refugees?
Yes. QAF provides refugee support and works with individuals and families from different communities and backgrounds.
Our role is to provide practical support and help you understand the process you are dealing with.
Can you check my application before submission?
Yes. QAF provides application preparation, document checking and administrative support. The type and scope of support available depend on the application and the service requested.
What documents do I need?
The documents you need depend on the type of application or service you are dealing with. We first aim to understand your circumstances and then identify the information and documents relevant to your requested service.
Do you offer services in Arabic or other languages?
Yes, QAF provides support in Arabic and can arrange interpretation services for other languages to ensure clear communication. Please contact us to discuss your requirements and the support available to you.
Can you help with benefits applications?
Yes. QAF provides welfare benefits support, as well as support with council and local authority services.
The support available depends on your circumstances and the service you require.
Need Support?
If you're unsure which service you need, contact QAF to discuss your situation. We aim to respond promptly and help you access support as soon as possible. We can help you identify the right service and next steps.
